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Business Operations Intern (Full time Internship)

Permanent employee, Full-time · New York

About us
Since 2011, WorkGenius offers a unique marketplace for companies to hire qualified Freelancers around the world within seconds. Freelancers may work whenever they like, allowing them to focus on their main occupation while making an extra living on the side. Companies get access to a vast pool of talent on an on-demand basis 24/7.

The diversity of Freelancers on the platform enables companies to get results from truly talented people in the respective field – fast and at competitive rates. Compensation is set by the company, similarly to any other marketplace. Freelancers from 63 different countries are currently registered and take on jobs without any application procedure.


Your tasks
  • Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Manage incoming calls and direct leads to appropriate sources.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

What we expect
  • Great energy and enthusiasm on the phone - you know how to actively engage and also listen.
  • You can step in where necessary and help out where needed.
  • You possess excellent communication and presentation skills
  • You are awesome at prioritizing, and managing your time effectively
  • College degree or above
What we offer
  • Opportunity to get in on the ground floor and become a full time employee of WorkGenius. 
  • Access to great training and mentors to help you become even more awesome at your sales A-game
  • A strong opportunity for upward mobility and career progression in a fast-growing organization 
  • Unlimited vacation (work/life balance is a must for us!)
  • Trips to company headquarters in Hamburg, Germany
  • Office space full of natural light - WeWork Office, yay!
  • Gym access in the building - and it's a sick gym.
  • Top tier benefits such as medical/dental/vision insurance 
  • Additionally: a great place to work, easily accessible Midtown West location, casual dress, flexibility, team lunches, company sponsored sales training, and more!
What are the next steps?
Apply Today! Get in touch with Sheri Myers (sheri@workgenius.com) if you have any question. 

Your application

Thank you for considering a career at WorkGenius. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@workgenius.com.

Please upload any documents that you want to include with your application. CV and cover letter are required, and you should also attach copies of your references and certificates.
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